What happens to your money: seven telehealth refund policies, read in full

What this comes down to

• Five of the seven documents we read state in their own words that prescription sales are final or that medication fees are non-refundable once paid.
• Two go further and make the consultation fee or the membership fee non-refundable as well, independently of whether medication was ever dispensed.
• One seller's terms commit to a three-month initial term, bill it in installments, and say there is no refund once a term is paid and no waiver of the unpaid installments.
• Federal law requires a simple mechanism to stop recurring charges and a clear disclosure of all material terms before billing information is taken. It does not require a refund.

What we read, and when

Each policy below was fetched from the seller's own domain on the day this page says it was updated, and each host was controlled in the same run with a path we invented — so a page that returns content is a page that exists rather than a host that answers everything. Three of the seven print no date on the document at all, which we record rather than smooth over: an undated contract term is a term you cannot tell has changed.

The seven documents, with the date printed on each one.

The rule almost everybody writes the same way

Prescription medication is a final sale. Ro puts it in one sentence^[1], and Mochi Health uses almost the same construction^[2].

“Unfortunately we cannot issue refunds or accept returns of prescription products for reuse or resale, and all sales are final.”

^[1]

“To guarantee patient safety and comply with regulations, we cannot accept returns or issue refunds for prescription medications, as they cannot be reused or resold. Therefore, all prescription sales are final.”

^[2]

The reasoning is sound and it's the same reasoning a retail pharmacy gives. What matters for a buyer is the consequence: once a shipment has gone out, the money for it is spent, whatever the drug does to you. That's a different risk profile from a service you can stop using, and it's the risk the month-to-month question on every one of our reviews is really about.

Where the policy extends past the drug

Zealthy states that all sales are final for medications and other prescription products, and then adds that consultation fees and any charges associated with your provider visit or membership are non-refundable^[4]. PlushCare runs the opposite way and is clearer for it: it publishes a list of circumstances in which it will refund an appointment — including a clinician not appearing within ten minutes, and a state licensing problem — and then says plainly that the refund is for the appointment cost and not membership fees^[3].

Lemonaid Health covers both in a single clause: membership fees are charged in advance of the period they cover, and membership and medication order fees are non-refundable once paid^[6]. Read alongside its extended commitment options, which bill in full and in advance, that is the sentence that decides how much money is at stake if week three goes badly.

That's worth reading twice, because it inverts the intuition a monthly price creates. A figure presented per month can be an installment on a fixed obligation rather than a recurring charge you can end. The plan-term mechanics behind that are the same ones that produce most of the price spread in this market.

What a good version of this looks like

It exists, and printing it matters as much as printing the bad ones. Henry Meds commits in its terms to sending a renewal notice in advance — three to seven days for monthly plans and fifteen to forty-five days for annual or multi-month plans — to cancellation that is no harder than signing up, online and around the clock, and to a cancellation that leaves your subscription active through the period you already paid for^[7].

It still doesn't generally refund partially used periods. But it says so outright, rather than leaving you to discover it in month two.

None of that is charity; several of those commitments track state automatic-renewal statutes. But a company that writes them down in its own terms has made them enforceable against itself, and that is the whole difference between a policy and a hope.

What federal law actually requires

Less than most people assume, and nothing at all about refunds. The Restore Online Shoppers' Confidence Act makes it unlawful to charge a consumer online through a negative option feature unless three conditions are met^[8]:

1. Text that clearly and conspicuously discloses all material terms of the transaction, before your billing information is obtained.
2. Your express informed consent before the card is charged.
3. Simple mechanisms for you to stop the recurring charges.

The FTC's 2024 click-to-cancel rule would have added specific requirements on top of that statute. It isn't in force: the Commission published a Federal Register notice on February 12, 2026 revising the Negative Option Rule to conform it to federal court decisions, and opened a fresh advance notice of proposed rulemaking on March 13, 2026^[9]. Both were still the most recent entries on the rule's own page the day we read it.

Every price on this site is read off the seller's own page and stamped with the day we read it, and the same discipline applies to these documents. The graded roster records what each company publishes and what it declines to.

Questions people actually ask