Oestra refund requests: two deadlines to check
Oestra's refund policy requires a request within six months of the original order and within 14 days of cancellation. Canceling alone does not submit that request.
What this comes down to
- Both request deadlines must be satisfied.
- Use secure account chat and keep the request record.
- Check eligible subscription fees and excluded purchases separately.
Put both deadlines on the calendar
Inner Balance's Oestra policy sets two limits: time from the original order and time after cancellation. Meeting only the second does not extend the first. Record both dates before deciding when to make the request. If your start date is unclear, ask the care team to identify the original order date used for your account.[1]
| Record | Why you need it |
|---|---|
| Original order date | Checks the six-month request limit |
| Cancellation date | Checks the 14-day request limit |
| Eligible subscription receipts | Identifies the fees requested |
| Secure-chat request | Shows that a separate request was submitted |
Before submitting an Oestra request
Identify the purchase covered by the guarantee
The policy describes a refund of up to six months of Oestra subscription fees, limits refunds to one per customer and requires self-pay eligibility. It excludes laboratory tests, supplements and other listed purchases. A separate BodyMatched face-cream guarantee has different terms; do not apply it to Oestra. Ask the team to identify each receipt it considers eligible.[1]
Cancel and request the refund explicitly
The subscription terms direct account termination through the secure portal and refer refund eligibility to the guarantee. Send a separate secure-chat message that states you are requesting an Oestra refund and identifies the charges. The product's guarantee headline is useful only alongside the written policy; save both with the terms accepted at enrollment.[2][3]
Keep a clear record of the answer
FTC subscription guidance recommends retaining cancellation records and monitoring later charges. Save the timestamped chat, cancellation confirmation and the team's written refund decision. Ask which charges were approved and how the refund will be returned. If you receive a partial answer, request an explanation tied to the receipts. This checklist documents a request; it does not promise approval or an automatic reversal.[4]
Read the care and pricing context in our Inner Balance review.
Questions people actually ask
Is a refund automatic when I cancel?
No. The policy requires a separate request through secure account chat.
Does the cancellation window extend the original-order limit?
No. The policy requires both timing conditions to be met.
Are lab charges included?
The policy excludes lab tests. Ask which subscription receipts qualify.
Sources
Primary sources and the claims they support.
- 1.Oestra refund policy in our Inner Balance review. Inner Balance, Undated. SourceOestra guarantee has both six-month-from-start and 14-day-after-cancellation request limits, and exclusions.
- 2.Inner Balance terms in our Inner Balance review. Inner Balance, Undated. SourceBilling and shipment intervals can differ; cancellation before paying a multimonth supply may affect reactivation.
- 3.Oestra pricing in our Inner Balance review. Inner Balance, Undated. SourceOestra estradiol/progesterone cream; initial six-month rate and subsequent rate are sequential; 90-day replenishment does not establish charge cadence.
- 4.Auto-renewals and negative option subscriptions. FTC, 2024. Source · Document dated September 2024Read renewal and cancellation terms; retain cancellation evidence and monitor subsequent charges.